Refund policy

Due to the perishable nature of our products, we cannot offer returns unless the item is damaged or faulty.

Damages and issues
Please inspect your order on arrival. If an item is damaged, faulty, out of temperature, or you receive the wrong item, contact us immediately by email at contact@deliciousanddone.co.nz or by phone, and include a photo of the meal. We will evaluate the issue and make it right with a replacement or credit.

Our boxes are packed with gel ice packs and eco wool insulation and are tested to hold a safe temperature for 55 hours in transit. We may ask you to dispose of the meal rather than send it back.

Returns
If we do ask for an item to be returned, we will send you instructions on how and where to send it. Items sent back to us without first contacting us will not be accepted. Our address is 50 Kioreroa Road, Whangārei.

Refunds
We will let you know once we have reviewed your claim and whether a refund, replacement or credit has been approved. If a refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at contact@deliciousanddone.co.nz.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.